Shipping
Free on every order. No minimum, and nothing is added at checkout — the price on the product page plus your provincial tax is what you pay. Express delivery is available at checkout for $20 if you need it sooner.
We ship from Canada. Orders placed before 2pm MT on a business day are packed the same day; anything later goes out the next business day. Standard delivery reaches most Canadian addresses in 1–2 business days, and up to 5 business days for rural and remote areas. You'll get tracking by email as soon as your parcel is scanned.
Returns
Damaged or faulty on arrival: email a photo and your order number to hi@givemerelief.com within 7 days of delivery and we'll ship a replacement free. You don't pay return shipping and you don't need to send the original back.
Changed your mind: unopened caps in their original sealed packaging can be returned within 14 days of delivery for a refund of the product price. Return shipping is at your cost, and we recommend a tracked service.
Opened or used caps: we can't accept these back. The cap is worn against your face and scalp, so once the seal is broken we cannot resell it. That's a hygiene restriction. If a cap you've already used turns out to have a manufacturing fault, contact us anyway and we'll make it right.
Not shipped yet: you can cancel for a full refund any time before your order leaves us.
Lost in transit: if tracking hasn't moved for 10 business days, tell us and we'll replace or refund the order in full.
Questions
Email hi@givemerelief.com with your order number and a person will reply within one business day.
The full legal versions are here: Shipping policy · Return & refund policy